Welcome to rvnnay.com. These Terms and Conditions apply to your access to the Rvnnay website and your purchase of dietary supplements, nutritional products, and other goods offered on this website. By accessing the website, creating an account, or submitting an order, you agree to these Terms and Conditions. 1. Website Operator This website is operated by Rvnnay. Contact Address: Rvnnay FLAT C & C26, 8/F, TSUN WIN FACTORY BLDG 60 TSUN YIP STREET KWUN TONG, HONG KONG Email: Rvnnayhome@outlook.com 2. Eligibility for Use You must be at least 18 years of age, or have reached the age of majority in your jurisdiction, to place an order on this website yourself. If a product is intended for use by children, it should be purchased by a parent, guardian, or other responsible adult and used in accordance with the product label. 3. Dietary Supplement Disclaimer The products sold on this website are dietary supplements and are not medicines intended to treat diseases, unless otherwise clearly and legally stated on the applicable product page. Product descriptions, articles, and other health information on this website are provided for general informational and educational purposes only and do not constitute medical advice. The information provided is not intended to diagnose, treat, cure, or prevent any disease. You should consult a qualified healthcare professional before using a product if you: – Are pregnant or breastfeeding – Are currently taking medication – Have an existing health condition – Are preparing for surgery – Have concerns regarding ingredient allergies or potential interactions – Are selecting dietary supplements for children Always read and follow the ingredient list, recommended dosage, warnings, and allergen statements on the product packaging. 4. FDA Statement If a product page uses applicable structure/function health claims, the relevant claims may need to be accompanied by an appropriate FDA disclaimer. Dietary supplements should not be promoted as unapproved products for treating diseases. Consumers should not interpret information on this website as medical diagnosis or treatment advice. 5. Product Information We strive to ensure that the following information is as accurate as reasonably possible: – Product name – Images – Ingredients – Supplement Facts – Specifications – Directions for use – Price Due to packaging upgrades, ingredient adjustments, or variations between production batches, images and text displayed on the website may differ slightly from the actual packaging received. Before use, please rely on the latest label and packaging information on the product actually received. 6. Allergen Information Some products may contain or use ingredients derived from fish, nuts, soy, dairy products, or other substances that may cause allergic reactions. Consumers should review the Allergen Statement or Contains Statement on the specific product page and product packaging before purchasing or using the product. If you have a history of severe food allergies, you should consult a healthcare professional before use. 7. Order Acceptance After you submit an order, we may send you an order confirmation. An order confirmation does not necessarily mean that we have finally accepted the order. We reserve the right to refuse, limit, or cancel orders under reasonable circumstances, including: – Insufficient stock – Incorrect pricing – Incorrect product information – Payment failure – Suspected fraud – Shipping restrictions – Abnormal purchase quantities If we cancel an order after payment has been completed, the applicable payment amount will be refunded in accordance with our policies and applicable law. 8. Prices and Payment All prices are subject to the information displayed on the website. Unless otherwise stated, applicable taxes and shipping costs may be calculated separately at checkout. We reserve the right to make lawful adjustments to: – Product prices – Promotions – Discounts – Inventory availability 9. Delivery Orders will be processed in accordance with the Shipping Policy published on the website. Estimated delivery dates are provided for reference only and may be affected by factors including: – Carrier delays – Severe weather – Holidays – Incorrect delivery addresses – Inventory issues – Other factors beyond our reasonable control Customers are responsible for providing an accurate and complete delivery address. 0. Returns and Refunds Returns, exchanges, and refunds are subject to the Return & Refund Policy published on the website. Because dietary supplements involve food and hygiene considerations, opened or used products may be subject to return restrictions, except where otherwise required by applicable law. If a product is: – Damaged upon receipt – Incorrectly sent – Affected by a delivery issue Please contact us within the timeframe specified in the Return & Refund Policy. 11. Product Usage Liability Consumers should strictly follow the information provided on the actual product label, including: – Suggested Use – Serving Size – Warnings – Allergen Information Do not exceed the recommended dosage on the label unless advised by a qualified healthcare professional. 12. User Accounts If the website allows you to create an account, you are responsible for: – Providing accurate information – Keeping your password secure – Preventing unauthorized use of your account Please contact us promptly if you discover any unauthorized account activity. 13. Promotions Discount codes, coupons, and promotional activities may be subject to conditions including: – Validity periods – Product restrictions – Minimum spend requirements – Usage limits per customer – Whether the offer may be combined with other promotions Specific promotional terms will be displayed on the relevant promotional page or offer. 14. Prohibited Conduct Users may not: – Use this website for unlawful purposes – Place fraudulent orders – Interfere with the operation of the website – Distribute viruses or malicious code – Illegally obtain other users’ information – Scrape website data without authorization – Infringe trademarks, copyrights, or other intellectual property rights – Impersonate another person or entity – Use the website to engage in illegal activities 15. Intellectual Property The following content on this website may be protected by applicable intellectual property laws: – Rvnnay brand name – Trademarks – Logos – Product images – Product descriptions – Page designs – Graphics and other original content Such content may not be used for unauthorized commercial purposes without prior written permission. 16. Third-Party Services We may use third-party services including: – Payment platforms – Courier companies – Website hosting services – Advertising platforms – Analytics platforms – Social media services Third-party services may be subject to their own terms of service and privacy policies. 17. Website Disclaimer To the extent permitted by law, this website is provided on an “as-is” and “as-available” basis. We do not guarantee that the website will: – Always remain uninterrupted – Be completely error-free – Be entirely free of security risks Nothing in this section excludes consumer protection rights that cannot legally be excluded. 18. Limitation of Liability To the maximum extent permitted by applicable U.S. law, Rvnnay shall not be liable for indirect, incidental, special, or consequential damages arising from the use of this website beyond what is required by law. This provision does not exclude or limit liability that cannot legally be excluded or limited. 19. Indemnification If Rvnnay faces claims resulting from a user’s unlawful use of the website, infringement of third-party rights, or material breach of these Terms and Conditions, the user may be held responsible to the extent permitted by applicable law. 20. Privacy The processing of your personal information is governed by our Privacy Policy. Please review the Privacy Policy before using this website. 21. Governing Law Except as otherwise provided by applicable mandatory consumer protection laws, these Terms and Conditions are governed by the applicable laws of the United States and the State of North Carolina. If the consumer’s state of residence grants statutory consumer rights that cannot be waived by contract, those rights remain in effect. 22. Updates to These Terms We may amend these Terms and Conditions in response to changes in law, business operations, or other relevant circumstances. Updated Terms and Conditions will be published on this website and will display a new effective date where applicable. 23. Severability If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to remain valid and enforceable to the extent permitted by law. 24. Contact Us If you have any questions regarding these Terms and Conditions, please contact: Rvnnay FLAT C & C26, 8/F, TSUN WIN FACTORY BLDG 60 TSUN YIP STREET KWUN TONG, HONG KONG Email: Rvnnayhome@outlook.com Website: rvnnay.com
